Understanding the NDIS Code of Conduct: A State-by-State Analysis

The National Disability Insurance Scheme (NDIS) in Australia is a vital program that empowers individuals with disabilities to access necessary support and services. Ensuring the ethical and responsible delivery of these services is the NDIS Code of Conduct. 

This code serves as a compass, guiding service providers, workers, and participants towards a framework of integrity and respect. However, it’s essential to recognize that each state in Australia may have nuanced variations within the broader NDIS Code of Conduct. In this article, we will embark on a state-by-state exploration of the NDIS code of conduct for each state, delving into the unique aspects that shape its implementation across the country.

New South Wales (NSW):

In NSW, the NDIS Code of Conduct is governed by the Disability Inclusion Act 2014. This legislation outlines the expected standards of behaviour for NDIS providers and workers. Key principles include the promotion of human rights, respect for individual autonomy, and the fostering of inclusive practices. Providers and workers in NSW are required to undergo training to ensure a comprehensive understanding of these principles and how they apply to their roles.


Victoria, in alignment with the broader NDIS framework, emphasizes the importance of upholding human rights, ensuring the dignity and privacy of participants, and promoting a culture of inclusivity. The Victorian Disability Worker Commission plays a crucial role in overseeing the implementation of the NDIS Code of Conduct. This includes handling complaints and disputes related to potential breaches of the code.


In the Sunshine State, the NDIS Code of Conduct is regulated by the Public Sector Ethics Act 1994. Queensland places a strong emphasis on integrity, honesty, and accountability in service provision. The state’s implementation of the code underscores the significance of cultural competence, acknowledging and respecting the diversity of participants’ backgrounds.

South Australia:

In South Australia, the NDIS Code of Conduct aligns with the Disability Inclusion Act 2018. This legislation emphasizes the rights of individuals with disabilities to live free from abuse, neglect, and exploitation. The state mandates that providers have clear policies and procedures in place to prevent and respond to instances of harm or misconduct.

Western Australia:

The NDIS Code of Conduct in Western Australia is regulated by the Disability Services Act 1993. Providers and workers in the state are expected to act with integrity, ensuring the safety and well-being of NDIS participants. Western Australia places a specific focus on empowering individuals with disabilities to exercise choice and control over their lives.


Tasmania, in its commitment to the NDIS Code of Conduct, emphasizes the principles of respect, dignity, and privacy. The state’s legislative framework, under the National Disability Insurance Scheme Act 2013, ensures that providers and workers are held accountable for their actions. Tasmania places importance on continuous improvement, encouraging providers to learn from feedback and enhance their services.

Australian Capital Territory (ACT):

The ACT adheres to the broader NDIS Code of Conduct, emphasizing the rights of individuals with disabilities to live free from abuse and neglect. The territory’s implementation focuses on creating a safe and respectful environment for participants. Providers and workers in the ACT are encouraged to engage in ongoing professional development to stay informed about best practices and ethical standards.

Northern Territory:

In the Northern Territory, the NDIS Code of Conduct aligns with the National Disability Insurance Scheme Act 2013. The territory places a significant emphasis on the duty of care owed to NDIS participants, ensuring their safety, well-being, and right to dignity. Providers and workers are expected to act ethically and transparently in their service delivery.


As we traverse the diverse landscapes of Australia, it becomes evident that the NDIS Code of Conduct serves as a unifying force, anchoring the principles of respect, dignity, and accountability. While each state may have its unique legislative framework, the overarching commitment to providing quality, ethical services to individuals with disabilities remains constant. Navigating the state-specific nuances of the NDIS Code of Conduct is essential for all stakeholders, fostering a culture of inclusivity and empowerment across the nation. As the NDIS continues to evolve, so too will the ethical standards that underpin its mission, ensuring that individuals with disabilities receive the support they need with dignity and respect.